At Creative Carpet & Flooring, we believe that buying new flooring should be as enjoyable as walking on it. From the moment you step into our showroom to the final installation, our team dedicates itself to providing you with a seamless, stress-free flooring experience. We ensure every detail is handled with care and precision through personalized consultations, real-time updates, and professional installations. Let's walk you through what you can expect when you choose us for your flooring needs.

#1 Personalized Showroom Consultation

Personalized Showroom Consultation

When you step into our showroom, our expert Flooring Consultants warmly greet you. No appointment is necessary; walk-ins are always welcome. We'll delve into your project's location, inspirations, family dynamics, and specific requirements, like pets or mobility aids. Together, we'll curate the perfect flooring and color options tailored to your lifestyle and budget. You can take home samples or have them delivered directly to your doorstep, ensuring a personalized and convenient experience.

#2 Stay Connected with Our CRM

Our advanced Customer Relationship Management (CRM) system ensures that your project details are accurately recorded and that every team member stays well-informed. This means you can expect consistent and efficient service throughout your project, giving you peace of mind and confidence in our process.

#3 Convenient In-Home Measure Scheduling

Convenient In-Home Measure Scheduling

Schedule your in-home measurement appointment and receive appointment details via text and email. You can also track our estimator's arrival in real-time, providing you with a sense of control and comfort about the process. This convenient scheduling process is designed to fit seamlessly into your busy life.

#4 Accurate In-Home Measure and Quote Preparation

Our professional estimator visits your home to take precise measurements. We upload measurement data to our system for accuracy. Receive a detailed quote from your Flooring Consultant, followed by a call or email to discuss the details. We aim to provide the quote within a day or two unless otherwise discussed.

#5 Effortless Quote Approval

Effortless Quote Approval

You can electronically approve and sign your proposal from the comfort of your home. You can also securely make payments over the phone or in person. We accept all major credit cards, personal checks, and cash. Ask us about financing options, too! Our aim is to make the entire process as effortless and stress-free as possible for you.

#6 Rigorous Quality Control and Order Processing

Our quality control team reviews your order thoroughly to ensure everything is perfect. We order your materials and keep you informed every step of the way.

#7 Smooth Installation Scheduling

Smooth Installation Scheduling

Our scheduling department will contact you within two business days to arrange your installation. Using our scheduling software, you can track the delivery of materials and the arrival of the installation crew. Materials are delivered in advance for hardsurface installations to acclimate to your home's environment.

#8 Professional Installation Day

Our skilled installers pick up your materials and head to your home. Track the installers' journey in real-time, ensuring timely arrival and peace of mind. Enjoy professional installation with attention to every detail, giving you the confidence that your project is in good hands.

#9 Post-Installation Follow-Up

Post-Installation Follow-Up

Our team marks your project as complete and notifies you immediately. Expect us to follow up to ensure you're thrilled with your new flooring. We will ask for final payment upon completion and your satisfaction with our products and services.

#10 Lifetime Installation Warranty

Benefit from our lifetime installation warranty, which gives you confidence in our work. We handle any labor-related issues promptly. We also act as your liaison with the manufacturer to resolve material-related concerns quickly.

#11 Request for Review and Referral

Request for Review and Referral

Our goal is to provide a 5-star flooring experience overall. Please share your positive experience with friends and family and leave us an online review to help others find the quality service you experienced.

Purchasing flooring from Creative Carpet & Flooring is a seamless, enjoyable, stress-free process from start to finish. We prioritize your needs and ensure that every step is convenient and transparent. So, why wait? Begin your stress-free flooring journey with us today!