Meet Jake Bouquet, Chief Operations Manager
By Jake Bouquet,
EMPLOYEE SPOTLIGHT
Meet Jake Bouquet, Chief Operations Manager at Creative Carpet & Flooring in Mokena, Illinois
Q: How would you sum up your work?
A: As the post-sale go-to, my role is crucial in ensuring a seamless experience for our clients. It's like managing a production, where every piece of the puzzle must fit perfectly, the timing is precise, and any potential hiccups are swiftly handled. The ultimate goal? Our clients only notice the beauty of their new floors, not the orchestration behind the scenes.
Q: What is a fact about you that few people are aware of?
A: Not many people know this, but I skipped a grade in junior high. Maybe I was a bit eager to get on with things, or perhaps I just loved the challenge!
Q: Describe your team.
A: Our team is a force to be reckoned with. They are not just professionals but also friendly, knowledgeable, and goal-oriented. Their organizational skills are matched only by their positive energy and willingness to assist. It's a blend of professionalism and genuine camaraderie that ensures a supportive and uplifting work environment. You couldn't ask for a better group to have your back.
Q: What is your favorite destination, and why?
A: Without a doubt, New Orleans holds a special place in my heart. My wife and I visited years ago, and we were instantly captivated. The city's energy is infectious, with a unique blend of laid-back charm and vibrant life. The music, the food, the rich history- everything about New Orleans is unforgettable. It's a place that's hard to leave and even harder to forget.
Q: Is there anything you have noticed about our leadership team that stands out to you?
A: Our leadership is driven by integrity. They don't just talk about doing the right thing—they back it up, even when it comes with a cost. Their focus is on long-term respect and trust, which makes them the kind of leaders people want to work for and recommend. That's why our clients are so enthusiastic about referring us to friends and family; they trust us, and that trust is earned.
Q: Where is your hometown?
A: I grew up in Homer Glen, IL, which has a quiet, suburban life with plenty of good memories. Now, I'm based in Downers Grove, IL, which has that same friendly, suburban feel but with a little extra buzz to it.
Q: What is your favorite flooring?
Karndean - LooseLay in Golden Danish Oak
A: Picking one favorite? That's tough! Flooring is all about matching the right product to the right space, so it depends. But I'm a big fan of Karndean's vinyl products. They blend high quality with standout visuals, and honestly, they're so well-made I never have to worry about defects. It's just a solid product all around.
Q: What is your favorite flooring that you have installed in your house?
Ragno - Rewind in Tabacco
A: I went with Ragno's Rewind 8x8 hexagon tile because I wanted something bold. It's a nice break from the standard rectangle or square tile—a little geometric flair gives the room some personality.
Jake Bouquet may have started at Creative Carpet & Flooring as "the kid filling in," but since 2008, he's become the family's go-to guy for keeping the operation on track. As the son of the owners, Jake runs a tight ship in operations, ensuring every job rolls out without a hitch and every customer walks away thrilled. Whether he's lending a hand in the showroom remodel or testing out the latest flooring products at home, Jake is all about quality—no shortcuts here. His favorite part? Working alongside his family (and, of course, the occasional pizza break). For Jake Bouquet, success is more than a job well done; it's about making sure every client proudly shares their Creative Carpet & Flooring experience.